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Teleperformance - Comparative Business Analysis Snapshot
Business Description
Teleperformance. The Group's principal activity is to provide contact center-based CRM services for all inbound and outbound interactions over all media which form the basis of customer relationships. The Group operates under two major segments: Transmission of Calls and Reception of Calls. Under the Transmission of Calls segment, the Group undertakes inbound interactions. Under the Reception of Calls segment, it receives outbound interactions over all media which form the basis of customer relationships. Its main activities include consultancy and development of CRM solutions, operational management and exploitation of data and optimization of programs. The Group operates in Europe, Middle East, America and Asia Pacific. In 2008, the Group acquired The Answer Group.
Competitor Analysis
This analysis compares Teleperformance with three other companies in closely related industry sectors.
The full Comparative Business Report is available to Subscribers or may be purchased individually. The full report generally includes the following sections:
- Sales Analysis: Recent Sales, Sales Growth, Sales per Employee
- Recent Stock Performance
- Company Valuation Ratios: Price/Earnings, Price/Book Value
- Price/Sales and 52 Week Price change
- Dividend Analysis
- Profitability Analysis: Gross Profit Margin, EBITDA Margin
- Earnings Before Extraordinary Items
- Inventory Analysis
- Research and Development Expenses
- Financial Position: Long Term Debt/Equity, Days Accounts Receivable, Days Inventory
- R&D Expenses/Sales
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